Terms of Service

Introduction

These Terms of Service constitute an agreement between Klarity Health, Inc. ("Company," "we," "us") and you, as a healthcare provider ("Provider," "you"). By accessing or using the AskChart platform, you agree to be bound by these terms.

If you do not agree to these Terms of Service, do not use AskChart.

The AskChart Platform

AskChart is an AI-powered practice management assistant designed to help healthcare providers manage their practices more efficiently. The platform includes:

• Electronic health record (EHR) integration and data synchronization
• Workflow automation for administrative tasks
• Billing operations and revenue cycle management
• Patient communication management and automation
• Practice intelligence and performance analytics

Your Authorization to Use AskChart

By using AskChart, you authorize us to access your EHR systems, use AI to process your data, execute automations you have configured, and generate communications on your behalf.

Automation Control

You configure which automations AskChart may run. Once configured, automations execute continuously without per-action approval. However, you can pause, modify, or revoke any automation anytime.

Automation Re-Review

We recommend reviewing your active automations quarterly. AskChart will send you a quarterly automation summary.

Your Clinical Authority

AI Accuracy

AI-generated outputs may contain errors or inaccuracies. You are responsible for reviewing all AI outputs for accuracy and appropriateness before they reach patients.

Fees and Billing

Your fees for AskChart are based on your selected pricing plan. Billing begins on the date your account is activated and continues monthly or annually, depending on your plan.

Price Changes

We may change our pricing with 30 days' written notice. If you do not agree to a price increase, you may terminate your agreement.

Billing Service Fee

If you elect to use our billing service, we charge 3.9% of net collections processed through AskChart. Net collections means successful insurance reimbursements and patient payments processed through AskChart Billing. You only pay when you get paid. This fee is in addition to your platform subscription.

Intellectual Property and Billing Codes

Klarity owns AskChart. All platform features, code, designs, and intellectual property belong to Klarity Health, Inc. You may not copy, modify, distribute, or reverse-engineer the platform.

You own your data. You retain ownership of your practice data, patient information, and any content you create or input into AskChart.

Billing Code Responsibility. AskChart may suggest billing codes based on your clinical documentation. You are responsible for verifying all codes before submission. AskChart does not select diagnostic codes (ICD-10) — those remain your clinical decision.

Feedback. Any feedback, suggestions, or feature requests you provide may be used by Klarity to improve the AskChart platform.

HIPAA Compliance

AskChart is designed to comply with HIPAA and other healthcare privacy regulations. Use of the platform is governed by our Business Associate Agreement (BAA), which is provided as Exhibit A to your service agreement.

Key HIPAA Commitments

• All Protected Health Information (PHI) is processed under strict confidentiality and security protocols
• We do not use identifiable PHI to train general-purpose AI models
• Complete audit logs of all access to and use of PHI are maintained and available to you
• In the event of a breach, we will notify you within 24 hours for preliminary notification, with a full incident report within 60 days

For full HIPAA terms, see the Business Associate Agreement provided during signup.

Limitation of Liability

To the maximum extent permitted by law, Klarity Health is not liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business
• Any errors or inaccuracies in AI outputs
• Clinical decisions you make based on AskChart data or suggestions

Term and Termination

Initial Term

Your agreement with Klarity has an initial term of one year from the date you activate your account.

Renewal

At the end of the initial term, your agreement automatically renews for additional one-year terms unless either party provides 60 days' written notice of non-renewal before the end of the current term.

Company-Initiated Termination

If Klarity terminates your agreement for reasons other than non-payment or violation of these terms, we will provide a pro-rata refund of any prepaid fees for the unused portion of your subscription.

Your Termination

You may terminate your agreement at any time by providing written notice to Klarity. Upon termination, your access to AskChart will be disabled, but you may request a data export of your practice information.

Data Export Upon Termination

Upon termination, you can export your data in standard formats (CSV, JSON). Export includes: automation history, billing records, communication logs, and analytics. Export is free and available within 24 hours of request.

Changes to These Terms

We may update these Terms of Service from time to time. If changes are material, we will notify you at least 30 days in advance. Your continued use of AskChart after changes become effective constitutes your acceptance of the updated terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Klarity Health, Inc. is established, without regard to its conflict of law principles.